~FAQ~
TURNAROUND TIME
I know in the days of Amazon Prime its hard to have a turn around time like anywhere from 2-6 weeks time. Why does it take so long? a. Each and every item is handmade by a fellow animal lover and fellow owner for 40+ years, who uses the same products that has tested them and know each stitch to be safe, soft and special for our pets. 1. Custom's; You choose all the colors, prints, and personalization. 2. Fabrics; are not cheap quality . 3. One woman shop. I am it so I am quality control, accountant, sales and web design. I make my items in order they are received, I work am working through 40-80+ order queue almost always - and try to do 5-8 orders per day.
I do however, have a RUSH listing for those who would still love to cut the line and have their items with in the weeks time located at the top of my shops listings.
SHIPPING & DELIVERY
Everything is FREE SHIPPING for the United States. I do offer international shipping through Etsy.
CARE INSTRUCTIONS
Everything is washable! Has to be right!? Rodent's are dang messy... Am I right!?
Washing Instructions: Machine wash on cold. I do not use fabric softeners instead use vinegar. Hang to dry or in dryer low heat.. Each fleece item is made from unwashed fleece this means they have not been pre-wicked so with each wash the fleece should absorb better and better.
TRACKING YOUR ORDER
Once your order has been shipped you will recieve your tracking # to be able to track your order.
PILLOWCASE VRS PADS OR MATS?
Pillowcase liners are 1ply fleece thick, the shelf or large pan goes inside and covers the entire pans.
Pads or Mats are three thick. They are thick and sewn completely closed. They sit on top of the grate, pans, or shelf level's
TO GROMMET OR NOT TO GROMMET?
Grommets are metal "holes" pierced through the fabric, then you can hook them down or to the cage sides to "hopefully" keep them in place from little hands.
I like to use large binder clips, but grommets do look a bit better and do not tend to rust.
HOW ON EARTH DO I CHOOSE AND ORDER?
You can take a peek at the fabrics I offer at the moment. If you see something you like great, you can just leave your pick in notes on check out. You can be as detailed or vague as you would like. I have many orders where people ask me to choose a fabric in a color of their choice or a pattern in a color of my choice. Its all up to you. I can always help with combinations and pairing up stuff.
ANYMORE QUESTIONS??
Always available to answer any questions you may have. Please feel free to email me or contact me through Etsy. - I look forward to hearing from you.